Shipping Information

We ship Mondays, Wednesdays and Fridays
We try our best to ship all orders within 48hrs of being received. 
In the event that our postal service provider is closed for a holiday, orders will be shipped on our following scheduled day. Curbside pick-up is available.
We regret that  due to increased costs by our postal carrier, we will no longer be able to offer a flat rate ship cost.
Ship costs will be increasing as of April 24 2022 and will reflect the actual cost paid to Canada Post via our commercial account.
You can read all of the details here.
If you haven’t already done so, please subscribe to our newsletter so you don’t miss any updates. Subscribe here. 

Please know, we value you as our customer and appreciate your kindness and understanding.
Time and care is taken when pulling and packaging your order.
Our goal is to offer fast turn around times and fabulous customer service.
Polymer clay is heavy to ship and for that reason it doesn’t work to offer free shipping for a higher value order.
Our flat rates for Canadian customers remained the same for several years and we have gladly subsidized the ship cost, unfortunately with the current world situation and the cost of fuel we are no longer able to offer this.
PLEASE NOTE:
Each shipment includes  up to $100 insurance.
Refunds for lost packages are issued solely at the discretion of Canada Post.
Canada Post doesn’t lose packages very often but it can happen.
We will do everything in our power to help.
Please contact us if your package does not arrive and we will open a service ticket with Canada Post.

We are not responsible for lost packages.
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Outside of Canada
US and International orders ship via USPS 
Starting at just $10.95 includes tracking within the US
Shipping with USPS has made the cost very affordable for our US and INT customers.
( Sorry, we can’t ship alcohol ink outside of Canada.)

As many of you are aware, free shipping just doesn’t exist for any company and if you pay for a “membership” you’re actually paying over $100 annually for that free shipping. 

Because we have a commercial account with Canada Post, our shipping rates are lower than you would pay if you walked into a post office and we want to pass those savings on to our customers.

Shipping Rates