A good news Courier Update

Hey everyone,
We just wanted to say a huge thanks for your patience as we got our new courier options up and running. We’re happy to let you know everything is running perfectly now! You can choose from multiple couriers and see live pricing for your orders and easily find tracking details and updates. 

We still offer Canada Post (especially for P.O. Box deliveries). If you select Canada Post (sometimes it’s the most cost effective) but aren’t shipping to a P.O. Box, feel free to leave us a note and let us know that. 
This gives us permission to upgrade you to a courier at no extra cost to you.
However, if you’d prefer Canada Post only, you can let us know that too.
We understand that not all couriers can reach every location and only you know what’s best for your area.

Please note: We typically ship every Monday, Wednesday and Friday.  If you order by 9am EST on those days we do our best to get it shipped that day for you. 

Thanks again for all your support! We’re here to make sure your experience is the best it can be.
Kindly,
Wendy

Previously:
Hi Everyone,

First off, I just want to say a heartfelt thank you for your continued support and patience while we work through a few hiccups with our checkout system.

Some of you have let me know that the only option showing at checkout is “local pickup,” even when shipping is needed. I can’t tell you how much I appreciate you taking the time to share this—it helps us identify the issue and work toward a fix.

I know this has been frustrating (trust me, I feel the same way!). We’re in touch with our platform’s tech team, and they’re actively working on resolving this as quickly as possible.

In the meantime, if this happens to you, please don’t hesitate to place your order and leave a note letting us know you’d prefer shipping. Once we’ve packed your order, we’ll calculate the shipping cost and send you the details along with instructions on how to pay via e-transfer.

Your understanding and patience mean so much to me as we navigate this. I’m committed to getting this sorted for you as soon as possible so we can continue delivering the smooth shopping experience you deserve.

Thanks again for sticking with us—you’re the best!

Warmly,
Wendy